What is your question about?
How do I place an order?
How nice of you to place an order with us! Here is a brief explanation on how to do this:
Step 1: Place the items you would like to shop for in your shopping basket!
Step 2: Click on the top right of your shopping basket and then on ‘proceed to checkout’.
Step 3: Fill in your personal details and check them carefully. You can also leave an additional message.
Step 4: Choose a desired payment method. You can choose from several payment methods such as iDeal, Credit Card or GooglePay.
Step 6: Finally, click the “place order” button to finalize your order.
YES! The order has been placed and we will send it to you as soon as possible.
Files & Designs
For smooth processing of your order, it’s important that you provide all required information and files (such as texts or logos) on time and in the correct format. If details are submitted late or incomplete, this may cause delays in delivery.
Would you like a custom design? That’s possible! Please note that we charge an additional fee for the design, and you’ll also need to provide a correct SVG file.
Ordering ribbons? You can simply email an Excel file with all names to be.letterd@gmail.com. This way, we can process your order quickly and with care.
What payment methods do you accept?
We accept several payment methods, including GooglePay, iDEAL and credit cards. At checkout, you have the option to choose your desired payment method.
How long does shipping take?
1. The processing time for personalized orders is 3 weeks.
2. After that, we ship with PostNL including a Track & Trace number.
3. You can choose between Standard Shipping and Express Shipping.
Standard Shipping
Netherlands, Belgium, Germany: average 2-4 business days delivery time.
Rest of Europe: average 8-10 business days delivery time.
USA & Australia: average 8-14 business days delivery time.
* These delivery times are astimated. Any delays caused by the shipping company are not included
** The right of withdrawal does not apply to custom-made or personalized products” and link to your full Terms & Conditions.
Express Shipping
Worldwide: average 1-3 business days delivery time.
Do you offer international shipping?
Yes, we ship internationally to selected countries. During checkout, you’ll see whether shipping is available to your location. Please keep in mind that customs duties or taxes may be applied upon delivery, and these costs are the responsibility of the recipient.
Will I need to pay import duties when ordering from the United States?
United Kingdom (UK) and since August 2025, the US levies import duties and processing fees on all incoming international packages, regardless of the order value. The exact costs depend on the type of product, the order value, and the carrier handling your delivery.
How can I avoid unexpected costs?
To help you plan ahead, we recommend setting aside approximately 10–20% of your order total for possible import duties and administrative fees. The exact amount varies by state and by carrier.
What are the shipping costs?
NL Standard € 7,90 | Express €45
EU Standard €12,00 | Express €45
Rest of the world
Standard €15,00 | Express €65,00
What is the return policy?
Our products cannot be exchanged or returned because these are personalized items.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier’s website.
How can I contact customer service?
Our customer service team is available to assist you via email or social media. You can find our contact information on the Contact Us page. We aim to respond to all inquiries within 24 hours.
